Support

Technical Support

Downloads

Ion Plunger

     

Plunger Data Sheet

Plunger Install Sheet

Plunger Install Video

                                                                    

 


Ion Micra

     

Micra Data Sheet

Micra Install Sheet

Micra Install Video

                                                              

Programming Guides

2GIG GO! Control

 

 

 

 


Technical Support

Ion offers free telephone technical assistance from 8:30AM to 5:00PM (pacific time) by calling (206)393-0677.

Ion answers all technical support e-mails sent to support@ionsecurityproducts.com

Additional contact information for Ion is available here.


Warranty & Returns

Limited Warranty Policy  |  Return Authorization (RA) Request Form

If you have an Ion product that requires a repair you will need to fill out a Return Authorization (RA) Request Form.

All products returned for repair must have a RA number. To obtain this number either fax a completed RA Number Request Form to Ion at (866)383-4652 or send an email to ra@ionsecurityproducts.com.

Any RA Number Request Form sent via fax or email will receive an acknowledgement within 1 day after receipt.

 

The following information is required for RA Number Requests:

Company Information

Product Information - Include the product part number, serial number, date code, and reason for return. If you cannot determine any of this information, please have the product with you or near you when you call to receive your RA Number.

Incomplete information will delay the RA Number issuing process

 

Returned products must be carefully packed, with the RA number clearly written on outside of package, and returned freight pre-paid to:

Ion Security Products
RA # ________________________
583 Battery Street #3406
Seattle, WA  98121

 

 

 

Please obtain an RA Number before returning a package to Ion. Ion will not accept any package for repair that does not have an RA Number.

 

Repair Status

To find out the status of a repair, email us at ra@ionsecurityproducts.com or call us at (800)407-4389. Please provide name, company name and RA Number.